Ph: 1800 344 462 (Australia)
Ph: 0800 344 462 (New Zealand)

Terms & Conditions


100% Satisfaction Guarantee

Digimax Security will gladly exchange or offer a online credit for any item you are not 100% satisfied with providing item is in 'as new' condition, packaging is 'as new' and goods were purchased 14 days or less prior to our office receiving the item for exchange. Goods must also be accompanied by a copy of the Digimax Security purchase invoice.

110% Price Matching

Digimax Security will beat any competitors pricing for items for sale in Australia under normal retail conditions and then further reducing the price by 10% of the difference. To take advantage of this, we will require the competitor’s price in writing (brochure, web site, quote, etc.) and that the item is the same or extremely similar make and model as our stock. This offer cannot be backdated so you have to show the competitor’s price prior to purchase. This does not apply to clearance items or items available on auction sites or discount outlets.

Flat Rate Shipping

Digimax Security will ship to anywhere in Australia for any amount of products for a flat rate of $9.95 regardless of the size of the order or location.

Digimax Security normally ships over 95% of products within 3 business days from our Sydney warehouse.

Orders that required manufacture or modification of an item may require 2-14 days.

We always do our very best to ship your purchase to you ASAP, but cannot be held responsible for late arrival of orders due to shipping delays. If you chose an item that is not in stock or will be delayed for other reasons we will notify you within 4 business days.


We are super paranoid about security so we always manage your credit card payments over PCI compliant secure severs with strong anti-fraud systems, so even if you get your card stolen it is still safe with us.

Digimax Security does not hold nor see your credit card information as all your information is passed securely directly to the bank or PayPal depending on your payment method.



If you want insurance, please select insurance prior to payment for the goods, in a case of a valid claim normally Digimax Security will replace your item immediately and we will handle the insurance claim for you.



Digimax Security offers a solid warranty you can count on, regardless of which Digimax Security branch you purchased your item from, you can send it to head office for repair/replacement. To access the return authorisation, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Solutions warranty periods

Batteries - no warranty
Power supplies - 3 months
Some DIY and CCTV components 2 years
All other items - 1 year (unless specified otherwise)

Please check each product or contact Digimax Security for further information.

To return an item under warranty, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that items showing signs of damage may not be replaced and any item without a current Digimax Security invoice will not be accepted. Item must be returned in the same condition as supplied and must include all power supplies, paperwork and other accessories as originally provided otherwise we may not be able to identify the problem.

Extended Warranty

The Digimax Security in-house extended warranty is available to certain online purchases. Extended warranties do not cover batteries, rechargeable batteries or hard drives.

All extended warranty items will receive a full year extended warranty (Standard warranty period + extended 1 yr). To claim under extended warranty you need to have the original copy of your receipt or invoice with the extended warranty payment clearly visible. All normal warranty requirements apply to extended warranty claims. If the item is discontinued then Digimax Security reserves the right to replace with an equivalent or refund warranty fee or pro-rata amount.


Refund Policy

PLEASE CHOOSE CAREFULLY. We do not normally give refunds just because you change your mind, however we will give a 100% credit under our 100% Satisfaction Guarantee.

At Digimax Security discretion, a full credit may be offered, (less shipping) for a return, or a refund, (less shipping). Faulty products out of warranty may be repaired if possible for a fee that will be agreed before the repairs take place.


Undeliverable Orders

If your parcel is returned to us we will attempt to contact you within seven (7) working days of the parcel being returned.

Courier Delivery companies delivers orders during business hours Monday to Friday (excluding public holidays). As we utilise tracking on all parcels to ensure that your order is delivered and received we require you or a responsible person to be present to sign for the order. If the courier company is unable to deliver your order because no one is home, they'll leave a calling card in your letterbox which will detail how you can collect your parcel.

If a parcel is returned to us as UNDERLIVERABLE or NOT COLLECTED, we will attempt to make contact with you to re-arrange delivery. An administration fee of $25 will apply if we cannot contact you to rearrange delivery within 7 days. For your order to be redelivered you will be required to pay the actual cost of postage and you will be advised as to that cost.  If agreed, that cost must be prepaid before the parcel is dispatched to you.  Payment is effected by visiting our website and following the instructions we will provide.

Please ensure the delivery address you complete at checkout is accurate as that information is automatically transferred to the courier company’s label system. Any errors which result in a product/order being returned will result in the above UNDELIVERABLE fees. If you cannot be contacted, we will hold the parcel for one month from the time we received the item back.  At the end of that time, a store credit will be issued in your name to the value of the original item less the administration fee of $25.  That credit will remain current for a period of three months from the time the parcel was received back.  You may use that credit to make another purchase.  At the end of one month the original item returned will be disposed of as we see fit.



If you wish to cancel your order please do so as soon as possible as we are sorry to say that cancellation is not possible once the item has been shipped.

International Orders

Digimax Security does not accept online orders outside Australia. If you are outside these areas please contact us for special arrangements. If you are ordering from New Zealand please contact our NZ Branch at


Special Notes

The policies on this page apply to online sales only, please contact your local store to find out the polices there.

Most people would be unfamiliar with the majority of our products and their correct use, so please ensure you understand how each of your purchases work and be certain that each purchase suits the application you have for it. Returning items because you had expectations above the product capabilities is not reason enough to return the product.

Prices of some online items may differ from those in-store.

Prices are subject to change without notification.

These policies do not exclude the operation of the Trade Practices Act or the Fair Trading Act.


Christmas Trading

During the Christmas period (late December - early January) customers may experience delays with their order(s) being delivered. Digimax Security will endeavour to ensure every order is delivered as soon as possible.

Digimax Security apologise for any inconvenience this may cause.



Why choose Digimax!

The safety of your family, staff and property is important to Digimax, being in business for over a decade with our 24 hours a day 7 days a week service we understand the security requirements of individuals and corporations.

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"I found Digimax Security very helpful and professional from the word Go. Digimax was recommended by a friend, Simon visited my office the same day I called and provided me with his professional advice and a formal quotation the following day."

- Peter, Leica Micro-Systems, Lane Cove NSW-

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Obligation free advice and quotation!

Every project is unique, custom designed systems to suit your requirements are important whether it's residential or commercial pre planing your installation can make a huge diffrence to your project.

Contact us today to arrange a meeting with one of our expert consultants for a complete and obligation free advise and quotation.